Support

Frequently Asked Questions (FAQ)

Platform
1.Should I install the software?
If you want a computer trading, you need to download and install our MT4 and plugin. If you want a mobile phone trading, you need to download and install our mobile APP.

2.Where can I check my trading records?
Transaction records can be viewed at the MT4 client or at the individual member center.

3.Trading time of each asset?
The foreign exchange market is open from Monday to Friday, 5*24 hours. Each asset’s trading cycle you can login and click on an asset query.

4.Platform time
Our MT4 time is MT4 standard time. East third zone, standard time zone + 3, UTC/GMT+ 3.

5.The price color
Green means price rises, red means lower prices.

6.What is FX short-term trading?
Short-term trading of foreign exchange is to predict underlying assets (stocks, commodities, index, foreign exchange) over a period of time, the direction of the investors don’t need to buy or own assets in real terms, only predict the tendency of changes in assets. There are only two possible outcomes when due. Whether the price of an asset is lower than, say, 15 minutes, half an hour, or an hour in the future.

Simply traders need only to price changes in the direction of a decision: is the price of the underlying asset will rise or fall, that is “bullish” or “bearish”, without the need for considering other factors, the middle price changes or price fluctuations will not affect the outcome.

Advantages of foreign exchange short-term trading:

1.Simple. The trader only needs to choose the entry time to judge the fluctuation of the entry price and the due price, and the automatic settlement of the expiration, without the need to analyze the intermediate process and the fluctuation range;

2. The risk is controllable. The amount of investment in each transaction is the maximum risk and will not be locked up.

3. Rich in tradable assets. Foreign exchange, commodities, stocks and indices, covering the world’s main hot assets;

4. High yield. Traders can easily double their profits in a few minutes, only to make a continuous judgment of the right three times, and get more than five times the net income!

7.Trading assets
Tradable assets include: AMERICAbo、ASIAbo、AUDJPYbo、AUDUSDbo、AUDbo、CADbo、CHFbo、COMMODbo、EURGBPbo、EURJPYbo、EUROPEbo、EURUSDbo、EURbo、GBPJPYbo、GBPUSDbo、GBPbo、JPYbo、METALSbo、NZDJPYbo、NZDUSDbo、USDCADbo、USDCHFbo、USDJPYbo、USDbo、XAGUSDbo、XAUUSDbo、EXOTICSbo.

8.What is the maximum amount of investment?
The maximum amount of an ordinary account is $8,000, and the VIP account is $12,000. You can place orders consecutively.

Open Account

1.Do you need fees for registration?
Registration is free.

2.How to register
Register directly on the website here.

3.What should I do during registration?
You can consult the online customer service, your customer manager, or send an email to [email protected] for support.

4.Is the investment income taxable?
Investors are responsible for their tax obligations, if they are taxed at their place of residence. See our “General Terms” for details.

5.What about trading security?
We will take all possible measures to ensure your maximum safety. We use the internationally recognized secure system SSL (secure sockets layer), which encrypts all network credit card payments. The system is automated and you will receive instant notifications if your browser does not support it.

6.Do you have to deposit to register?
You don’t need deposit, and you don’t need credit or debit card information. However, you have to deposit before you can start trading.

Simply traders need only to price changes in the direction of a decision: is the price of the underlying asset will rise or fall, that is “bullish” or “bearish”, without the need for considering other factors, the middle price changes or price fluctuations will not affect the outcome.

Advantages of foreign exchange short-term trading:

1.Simple. The trader only needs to choose the entry time to judge the fluctuation of the entry price and the due price, and the automatic settlement of the expiration, without the need to analyze the intermediate process and the fluctuation range;

2. The risk is controllable. The amount of investment in each transaction is the maximum risk and will not be locked up.

3. Rich in tradable assets. Foreign exchange, commodities, stocks and indices, covering the world’s main hot assets;

4. High yield. Traders can easily double their profits in a few minutes, only to make a continuous judgment of the right three times, and get more than five times the net income!

7.What kind of currency can I trade?
We only support dollar trading. Any money deposit will be converted into dollars at the exchange rate on the platform. For example, the RMB unionpay deposit will automatically be converted into USD into the trading account according to the RMB exchange rate automatically.

8.What is the maximum amount of investment?
The maximum amount of an ordinary account is $8,000, and the VIP account is $12,000. You can place orders consecutively.

Deposit

1.Why is there no limit and no handling charge?
First of all, deposits and withdrawals involve some bank fees, but these costs are borne by our customers. Second, we are generating commission on the volume of our clients’ transactions, rather than relying on the fees charged by customers for depositing and withdrawing money. Finally, and most importantly, our access to unlimited, no fee, we encourage customer withdrawals, we are trying our best to help clients to achieve financial freedom, as an excellent platform, we are confident the client will choose the best.

2.The process of deposit and withdrawal?
We don’t have any restrictions on deposits and withdrawals, there are no handling charges, and we are safe and convenient.

How to deposit money, please refer to “How to Withdraw” page.

How to withdraw money, please refer to “How to Withdraw“page.

3.What is the minimum deposit?
20 USD.

4.What’s the maximum deposit?
Unlimited.

5.Is there a minimum amount?
20 USD.

6.The time of deposit and withdrawal
The deposit is 7*24 hours to the account; The withdrawal is 7*24 hours, 1 working day to the account.

7.Can I cancel my withdrawal? How to cancel?
When your withdrawal request is shown in the personal management center as “pending approval” status, you can cancel it at your own personal management center. But if it is shown as “approved”, it cannot be revoked. You will receive the withdrawal in one working day.

8.Wire transfer
You can make any wire transfer of over us $500 / euro. Wire transfer will add a $25 service charge. Please note that wire transfer must be based on the information under the bank’s “wire transfer”. Please send the telegraphic copy by email. It may take five working days to appear in your account.

Please note that the two working days from the day of receipt of the payment request are designated as the audit period. After the review period, the customer will receive the remittance within 5-7 working days.

9.What payment methods can I use?
We allow you to use the method you choose to pay, including debit card, credit card, WeChat payment, wire transfer, Carte Bleue or WebMoney. Chinese customers please pay direct deposit at the individual member center.

Trading

1.What is call?
“Call” on behalf of prices may present “upward trend”. If you think asset prices will rise at maturity, click the “call” button.

2.What is put?
Bearish prices may show a “drop” trend. If you think asset prices will fall at maturity, click the ‘put’ button.

3.How to trade?
If you think the selected asset prices will rise when due, you can click on the “call” to do business, if you think that asset prices would fall when due, you can click on the “put”. You already know the possible fixed gain or loss before placing the order. After the expiration, the order will be automatically settled into the trading account, which is very simple.

4.What are the rewards for achieving successful investments?
Successful investment will be based on the percentage of fixed income shown in the particular offer you selected. The single return is usually 73-85%.

5.How much will we lose if we misjudge?
If the market moves contrary to your judgment, you will lose the amount of the investment in the pen.

6.What is the price shown in the trade box?
Price is the quotation of the underlying asset. The price is based on the price of Reuters’ instant messaging. Please note that the prices we offer do not always reflect the exact market price – there may be several points of deviation. We show the price we are willing to accept.

7.What is the expiration price?
The expiration price is based on the asset price of the time of maturity of information providers such as Reuters. The price is the deciding factor when the option expires or is outside the price.

8.What is the expiration time?
Date and time of expiration. Note that the platform time is the international standard, namely the eastern third zone, the standard time zone + 3, UTC/GMT+ 3. , can be convenient for any time zone customer conversion.

9.Why does the price change before I make a decision?
Like the market, prices are dynamic and change every second. Market fluctuations affect our automatic pricing engine that displays prices instantly. However, price capture will reach the highest water level permitted by technology. In addition, if you don’t get the exact price you want to trade, you can choose to cancel the transaction.

For your convenience, we have made the price analysis as simple as possible: show the instantaneous changes in each price fluctuation; Color indicator, showing green when price rises, showing red when falling.

10.What is an extension?
There is no extension.

11.What is double?
No double by now.

12.Why i can not open positions?
You may be more than the largest single amount, the maximum number of positions, such state, you will be able to open the warehouse in the maturity of the warehouse contract. In addition, please confirm whether the transaction time and your market account are fully funded.

Support

1.How to complain?
If you want to make any complaint about the function of the website and the customer service staff, please send email directly to [email protected] and our relevant departments will deal with it.

2.What should i do if i forget password?
You can reset the password through your registered mailbox.

3.How can I update my profile?
Please contact our customer service or email to [email protected] if you want to modify the withdrawal information after your account information is certified.

4.How can I contact ?
You can contact us through online customer service, enterprise QQ, website message, email or phone. Our customer service team is always ready to respond to you!

High Risk Investment Warning: Derivative ophons trading involve significant investment risk, we strongly recommend that you read and understand the terms and conditions. Although every independent risk derivative options trading are flxed. However being a trader,the investment operation is flexible,which may cause you to lose partially or all of the original investment, especially if the trader invest on single online trading product. We strongly recommend investors to choose an appropriate tradiing method and asset management make good control of consecutive trading and total investment.

Regional Restrictions:We does not provide services to residents of the United States, British Columbia, Canada, Australia, Belgium, France, etc.

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